All EUPHORIA classes/sessions are available on the website.

• Classes that are cancelled LESS THAN TWELVE (12) hours in advance will be charged in full to the client.

• If you show up more than 5 minutes late for a class, you will be denied entry, and that session will be FORFEITED.

• Subject to the statutory right of cancellation, payment for credits are non-refundable unless otherwise stated in Terms and Conditions.

• All Sessions must be used within the displayed days/months from the date of purchase on the website.

Please note, in fairness to all our customers, SPOTS WILL BE RELEASED 5 MINUTES BEFORE CLASS BEGINS.

FOR CUSTOMERS RUNNING LATE:

• We ask that you call or whatsapp the Euphoria studio to let us know you are on the way. Emails and Social Media messages will not be accepted. The front desk will hold a reservation up until the class begins though we cannot guarantee you will be given the spot you signed up for. 

• Customers who arrive late will not be admitted to class for their safety and the customers inside the class. 

​LATE ARRIVAL CREDIT:

• ​A Late Arrival Credit will be issued to your account should you arrive in the studio late but within 5 minutes after class start time. 

• The Late Arrival Credit will be issued within seven (7) days from the date of the class you missed. 

• A Late Arrival Credit will not be issued if a customer never arrived at the studio.

FOR CUSTOMERS LEAVING EARLY:

• If you’re planning on leaving early, we kindly request that you tell the instructor before the beginning of the class/session.

SUBSCRIPTION PACKAGES

All subscription packages are subject to automatic renewal on their expiry date. Thus we will automatically bill the package fee to your payment method until your subscription is terminated.

All subscription packages have no minimum contract. However, once a subscription package is purchased, it will be subject to automatic renewal for 12 months until a request of termination is submitted.

​SUBSCRIPTION PACKAGES TERMINATION AND REFUND:

• All subscription package termination requests must be submitted at least seven days prior to the renewal date. Requests made within seven days will be subject to RM50 (Subject to 6% SST) refund processing fee

• To terminate your subscription package, you may email in your request to terminate to sayhigh@euphoria.zone

PACKAGE EXTENSION POLICY

Euphoria will only extend a package due to medical-related reasons. You can submit your request to extend your package to sayhigh@euphoria.zone with supporting documents (subject to approval).

​​PACKAGE FREEZING

• Package freezing is available at RM100 (subject to 6% SST) every 30 days. Package freezing does NOT extend the amount of validity of days of your package.

• Package freezing simply carries your remaining validity of days forwards to after the freezing period, i.e. package will expire in 10 days from today; said package is frozen for 30 days from today, then the package will expire in 10 days after the 30 days of freezing.

• Packages are not able to be utilised during the freezing period.

• A one time fee of RM100 (Subject to 6% SST) is charged for package freezing due to medical reasons, i.e. hospitalisation, pregnancy, MC etc 

• A one time 30 day free freezing will be applied with supporting documents of Pregnancy or hospitalisation.

REFUND POLICY

1. Credits are personal to the member and is non-assignable, non-transferable, and non-refundable.

2. Prepaid credits and freeze fees are non-refundable and non-transferable in any circumstances.

3. Initial fees and Credit fees are not refundable upon resignation or termination for any reason whatsoever.

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PERSONAL FITNESS DECLARATION

​You should not exercise beyond your own abilities. If you know or are concerned that you have a medical condition that might interfere with your physical safety, you must seek advice from a relevant medical professional before you use our equipment and facilities. You must follow all rules and instructions, including warning notices, when using our equipment and facilities. If you experience any illness during your exercise session, please notify us immediately. Our staff members are not qualified doctors. If you have a disability, you must follow any reasonable instructions to allow you to exercise safely.

​LIMITATION OF LIABILITY:

• By attending classes, events, activities, and using the studio facilities and equipment, you hereby acknowledge on behalf of yourself, your heirs, personal representatives and/or assigns that there are certain inherent risks and dangers in the strenuous nature of the Euphoria classes. You acknowledge that you have voluntarily chosen to participate in an intense physical exercise. You hereby agree to assume full responsibility for you and anyone you booked for with this account, any and all injuries or damage, which are sustained or aggravated by you in relation to the use of the equipment and/or studio facilities, and release, indemnify, and hold harmless E Fitness Sdn. Bhd.

​MEMBER ASSUMPTION OF RISK AND RELEASE:

• You warrant and represent that you do not have any medical or mental condition or disability; or disease, which could become worse during exercise or result in damage to your health if you exercise or engage in any physical activity at the studio. You acknowledge and agree to exercise responsibly and with due care and attention to your own medical and mental condition at all times. You understand and accept all risks of injury from studio activities and using any studio equipment. You understand and agree that the studio and any other Euphoria facility that you visit do not, to the extent permitted by law, accept any liability for any injury, disability, death, or loss or damage to person or property, except those arising from their negligence or breach of this Agreement.

​ENTIRE AGREEMENT:

• This Agreement constitutes the entire Agreement between the parties. All conditions, warranties or other terms not expressly contained in this Agreement (actual or implied), or not imposed or required to be binding by applicable statute in respect of the services or goods supplied by us, our employees, servants or agents, are hereby excluded. The parties acknowledge that they have not relied on any oral or written representations or other promises or assurances not contained in this Agreement. The parties waive all rights and remedies which might otherwise be available to them in respect thereof, except that nothing in this Agreement will limit or exclude any liability for fraud or fraudulent misrepresentation.

EXPULSION

 EUPHORIA MAY TERMINATE THE PACKAGES OF ANY MEMBER:

• If a member's behaviour, whether or not it is the subject of a complaint by another member or members, is such that it is detrimental to the Gym's character and/or interests, Management can terminate the member's membership without warning and with immediate effect.

• If any monthly membership fees or any other fees remain unpaid after the due date for payment.

• Upon notice in writing, if the Company is of the opinion that the member is not a suitable individual for continued membership Euphoria

• If a member is found to have breached the privacy of another member in the shower or change rooms, or is caught in lewd or compromising behaviour, they will be terminated without warning and with immediate effect.

• A member whose package is terminated by Management forfeits all membership rights with immediate effect and is not entitled to a refund of his or her initial Package Fee or Monthly Subscription dues. When a member's package is terminated, he or she must immediately return any belongings of Euphoria.

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GUEST

• Customers who bring additional guests booked under their account are fully responsible for the guest’s behaviour and adherence to Euphoria’s policies.

• Guests will have the same studio privileges as the member who booked for them and will be subject to the same studio rules and limitations of liability as the member.

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HEALTH AND SAFETY

• Customers should be considerate of other members and dispose of any trash into the designated areas/bins. 

• Staff at Euphoria have the authority to prohibit someone from exercising if they are believed to be exercising in a way that might cause personal injury or injury to others. Users must follow the Euphoria's staff’s instructions.

• Smoking in any part of the studio is strictly prohibited.

• When under the influence of alcohol, narcotics, or other mood-altering drugs, members and visitors are not permitted to use the Gym's facilities.

EUPHORIA ZONE FACILITIES

• For any cause, Euphoria takes no liability for loss or harm to member's belongings stored in lockers.

• In changing rooms, the use of cell phones with camera features and/or any other form of visual recorder is strictly prohibited. Members that break this rule will be reported to the authorities.

• You commit to follow all company guidelines about the use of facilities and equipment. You agree to act in a regulated and rational manner at all times, and to avoid using any equipment in a way that is not in accordance with its intended design and intent.

• LOST AND FOUND: Euphoria will dispose of any items that are left in the studio unclaimed for 7 days and reserves the right to do so without any notice.

LIMITATION OF LIABILITY

• In no event shall Euphoria be liable for any and all injuries, damages (both economic and non-economic) and losses of any type, which may occur to you or persons booked under your account. You hereby fully and forever release and discharge the company, its insurers, staff, directors and associates, from any and all claims, demands, damages, rights of action, or causes of action, present or future, whether the same be known or unknown, anticipated or unanticipated, resulting from the use of equipment and facilities.

• You agree to be solely responsible for the safety and well being of your guest and yourself.

COVID-19 LIMITATION OF LIABILITY

• Euphoria can not guarantee that you will not be infected with the COVID-19, though we will take all the precautionary measures to ensure your safety whilst at Euphoria.

• By attending our classes, you understand the risk of becoming exposed to and/or infected with the Coronavirus/COVID-19 may result from the actions, omissions, or negligence of yourself and others, including, but not limited to, staff, and other studio customers and their families.

• You voluntarily seek services/products provided by Euphoria and acknowledge that you are increasing your risk of exposure. You must comply with procedures in place to reduce the spread while attending your class/visiting our studios.

• Euphoria staff reserves the right to deny entry to any customers that arrive without wearing a face mask, wearing a face mask throughout the studio (including classes) with the appropriate specifications provided by the Ministry of Health.

• Euphoria has put in place preventative measures to reduce the spread of the COVID-19 including air purifications systems, air ventilation and filtrations systems and enhanced SOPs.